After an accident
What to do in the first 24 hours
Photos before anything moves. Both vehicles, number plates, the road, and any injuries.
Call the insurer's claim line and note the claim number. Message it to us too.
File a police report if anyone is hurt, the vehicle is stolen, or a third party is involved.
Take the car to a network garage for cashless repair. Do not start repairs before the surveyor sees it.
Keep the papers handy: RC, driving licence, policy copy, and the repair estimate.
We follow up with the insurer if the surveyor is late or the approved amount looks low.